Client Quality Questionnaire

Please tell us how we did, we want to hear from you!

 Full Name
Street Address
City
Thank you very much for allowing Gamiño Law Offices, LLC to represent you.  Our law firm is committed to providing exceptional services at a reasonable cost.  We hope that we have exceeded your expectations and would appreciate your feedback about our services.  If you tell us a little about your experience with our firm, the lawyer who represented you, and any comments that you have, your comments will be reviewed and used to help us identify the strengths as well as the areas to target for improvement of our lawyers, our staff, and/or our law firm.  Thank you for your participation.
This questionnaire is anonymous unless you choose to include your name and contact information.
State
Zip Code
Email Address
Which attorney assisted you?
On what type of legal matter did we represent you?
Did you hire us privately or was the firm/lawyer appointed to represent you?
If the firm was privately hired to represent you, why did you originally select this firm?
When you requested a  phone call be returned, was it returned promptly?
Do you feel your attorney understood your case and your goals?
Comments:
Do you feel that you were kept well informed about that status of your case?
Comments:
How would you rate the quality of the work provided?
How would you rate the legal bills you received; were they understandable, accurate and timely?
Do you believe we are providing exceptional value for the fees we charge?
Comments:
If you are no longer being served by our firm, what is the primary reason that you left?
Comments:
Would you recommend this firm to another individual who needs legal services?
Comments:
Do you have any suggestions on how we could improve our written and verbal communications (telephone calls, emails, correspondence, personal meetings) with clients?
What did you like most about this law firm, your lawyer, or your experience in the matter for which we represented you?
If you were the attorney in charge of this firm, what would be your top priority to improve overall service and client satisfaction?
Are there any additional comments, suggestions, complaints or concerns that you would like to voice?
Can we contact you about your answers?
If yes, how can we best reach you?
Would you authorize us to use your answers on our website? *
If yes, for verification and authorization purposes only, please provide your name to indicate your consent for us to use your answers on our firm website. 
* We would only use your initials and/or case type in connection with any comments on our website - your name would not be used and would remain confidential.
Please click to submit your answers.

Copyright 2012 by Gamino Law Offices, LLC | All rights reserved.
    1746 S. Muskego Ave. | Milwaukee, WI  53204 | 414-383-6700 
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414-383-6700 Milwaukee     262-650-6700  Waukesha

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Yes No
Yes No
Yes No
Excellent
Good
Average
Poor
Terrible
Excellent
Good
Average
Poor
Terrible
Yes No
The firm is still serving my legal needs
Legal needs were resolved
Continuing legal matters were outside of the firm's areas of practice
Firm referred me to another lawyer
Dissatisfied with the firm
Other
Yes No
Yes No
Yes No
I reviewed the